1. What is Urban Collection Boutique?

Urban Collection Boutique is an ecommerce store that sells a range of timeless and sophisticated clothing for both men and women. We offer a unique blend of comfort, style, and exclusivity that sets us apart from other retailers.

2. What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

3. How do I start a return?

To start a return, you can contact us at contactus@urbancollectionboutique.com. Please note that returns will need to be sent to the address provided by our customer service team. Items sent back to us without first requesting a return will not be accepted.

4. What should I do if I receive a defective, damaged, or wrong item?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

5. Can I return all types of items?

 Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

6. How can I exchange an item?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. How long does it take to receive a refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contactus@urbancollectionboutique.com.

8. How can I contact Urban Collection Boutique?

You can contact us at contactus@urbancollectionboutique.com.